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FAQs

If you need help, we have a list of frequently asked questions and answers. We strive to give you the best buying experience possible. Click a question below to view the answer.

  • How can I change something in my order?

    If you need to change something your order, please contact us immediately.
    We usually process orders within 2 hours, and once we have processed your order, we will be unable to make any changes.

  • How can I pay for my order?

    We accept Visa, MasterCard, and PayPal for your convenience.

  • Can I track my order?

    Yes, you can! After placing your order you will receive an order confirmation via email.
    Each order starts production 24 hours after your order is placed. Within 72 hours of you placing your order,
    you will receive an expected delivery date. When the order ships, you will receive another email with the tracking number
    and a link to trace the order online with the carrier.

  • Can I return an item?

    Please visit our Returns & Exchanges page for more information.

  • How long will my order take to be delivered?

    Delivery times will depend on your location. Once payment is confirmed your order will be packaged.
    Delivery can be expected within 10 business days.

  • Do I need an account and what are the benefits?

    It's not required to create an account. But, having an account provides easier checkout,
    the ability to create and send a wishlist, and a customized shopping experience.

  • How to setup artwork correctly?

    If you are uploading your own artwork, make sure you check our submission specifications
    and download the artwork template for your product. The submission specifications
    and artwork templates can be found on the product detail page.

  • Can you help me with my artwork?

    At Enoprint, we do everything we can to help you make sure your artwork turns out perfectly once printed.
    Please checkout our video guide to help you out.

  • Where to upload my artwork?

    You can upload your own print-ready artwork on the product detail page,
    alternatively you can upload your artwork on the checkout page.
    NOTE: You can only upload one design to each item in your shopping basket.

  • Why the colours on the printed copy are different?

    Digital Screens use RGB colour mode, while professional printing uses CMYK colours,
    which uses a completely different range of colours. The only way to fix this is to change
    the specific colours in your original artwork to the correct CMYK colours that you want.

  • What is the safety margin?

    The safety margin indicates the distance recommended between the text and the cutting line in your design.
    This margin varies from product to product and can be found by checking the artwork templates for that product.

  • Do you store my artwork after?

    No, we do not keep customer arworks on file. We also advise you to always keep a copy
    of your own artwork and print files safe and secure.

  • Can you deliver my order faster?

    It's possible to upgrade to a faster turnaround speed if we offer a faster option.
    Please call us immediately to do this.

  • Refunds

    Once a refund has been issued in our system, you'll normally receive an email with a copy
    of the refund slip. Any refunded payments should be back in your account within 5 working days.
    Refunds will always be paid back into the same account/card you've paid with.The speed of the refund
    depends on the payment method. If after 5 working days you have not recieved your refund please contact us.

  • Can I cancel my order?

    It's possible to cancel your order if your artwork has not been approved/ sent to production,
    simply contact us to cancel your order. Your payment will then be refunded back to your account
    within 5 working days as per normal.
    NOTE: If applicable, you can also contact us to change your order, instead of cancelling.

  • My Track & Trace reports shows: 'Invalid address'.

    This message will be shown when your delivery address is incomplete or unknown.
    The transporter will re-deliver your order as soon as we receive a new address.
    Should your address be incorrect, please enter an alternative one.

  • I can't find the product I am looking for.

    There is a chance we don't offer the product that you need. In that case, you can request a quotation.
    We will aim to send you a quote within 1 day.

  • Request a bespoke quote.

    In case we do not offer the product that you were looking for on our website, you can request a bespoke
    quotation with our team. We aim to offer a quotation within one working day.

  • Is VAT listed separately on my invoice?

    Yes, VAT is listed separately on your invoice. Your invoice will include: the total amount excluding VAT,
    the total amount including VAT and the total VAT amount. Most businesses need this information to claim
    the money back and of course we try to make things as easy as possible for you!

  • What are your opening hours?

    We are an online business, so you can order 24/7 on our website! When you get in touch,
    please note our customer service opening hours are: 9am - 6pm Monday - Friday, closed on Saturday and sunday.